Frequently Asked Questions
Everything you need to know about UTEA products, shipping, and quality standards.
Where does UTEA source its tea leaves and ingredients?
We source our premium tea leaves directly from sustainable, high-altitude farms in Asia and Africa. Each batch is ethically harvested and undergoes rigorous quality testing to ensure the highest flavor profile and purity.
How should I store my tea to maintain freshness?
To preserve the aroma and antioxidants, we recommend storing your UTEA products in a cool, dry place away from direct sunlight. Once opened, ensure the airtight seal is fully closed or transfer to an opaque, airtight container.
What are your shipping times and costs?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping is free on all orders over $50. You will receive a tracking number via email as soon as your order leaves our warehouse.
Can I return food products if I am not satisfied?
Due to health and safety regulations, we cannot accept returns on opened food items. However, if your order arrived damaged or you received the wrong item, please contact our support team within 14 days for a full refund or replacement.
Are UTEA products organic and non-GMO?
Yes, the majority of our blends are certified organic and we never use genetically modified organisms. We prioritize natural ingredients and avoid artificial flavorings or synthetic additives in all our tea varieties.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and processed through a secure gateway to protect your financial information.